Shipping Policy

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@synergye-bikes.co.uk

 

Returns Policy:

If you have any issues with your order and wish to return the item, please contact sales@synergye-bikes.co.uk within 14 days of delivery, we will then contact the supplier to authorise a return for you.

We will not authorise returns if you have damaged the item yourself, or if you contact us outside of the 14 day returns allowance, however we are happy to help with any concerns you may have, so please reach out to us if you need advice.